Return and Refund Policy

We want you to be confident in every purchase from Diamond Reserve Cards. We accept returns for items that arrive damaged, are incorrect, or are materially different from their listing description or photographs.

We do not accept returns for change of mind, buyer’s remorse, changes in market value, or dissatisfaction with a clearly disclosed condition or grade.

Reporting a Problem

Please inspect your order upon arrival. Contact info@diamondreservecards.com within 14 days of delivery to report a damaged, incorrect, or materially misdescribed item.

Include your order number, a description of the problem, and clear photographs of the item and packaging when possible. Retain the shipping materials while we review your request.

Return Eligibility

Returned items must be the exact items purchased and remain in the condition in which they arrived, without subsequent alteration, cleaning, damage, or tampering.

Graded-card holders must not be opened or altered after delivery. Factory-sealed products generally must remain unopened; if opening a product reveals a problem, contact us for review before taking further action.

Damage or packaging issues present upon arrival do not automatically disqualify a return. Opening the shipping package to inspect your purchase does not disqualify it either.

We do not guarantee that a raw card will receive a particular grade from a grading service. A grading result alone is not grounds for return when the card was accurately described and pictured.

Starting an Approved Return

Contact us before sending anything back. Approved returns will receive a prepaid return-shipping label and return instructions.

Please package the item securely and include the original protective materials and packaging where available. Items sent back without prior authorization may delay processing.

Refunds

We will notify you after the returned item has been received and inspected.

Approved refunds will include the purchase price of the returned item, applicable sales tax, and applicable original shipping charges. We do not charge a restocking fee for approved problem-related returns.

Refunds will be issued to the original payment method. After a refund is issued, please allow up to 10 business days for your bank or credit-card company to process it.

Cancellations

You may request cancellation within one hour after placing an order by emailing info@diamondreservecards.com.

We will honor cancellation requests received within that period if the order has not already been processed or fulfilled. Cancellation is not guaranteed once processing or fulfillment has begun. Orders that cannot be canceled remain subject to the return eligibility requirements above.

Exchanges

Because individual sports cards are unique inventory items, we do not offer direct exchanges. If your return is approved, you may place a separate order for another available item.

Your Consumer Rights

This policy does not limit any rights or remedies available to you under applicable law.

Questions

For questions about returns, refunds, or cancellations, contact Diamond Reserve Cards at info@diamondreservecards.com.